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Terms and Conditions

Summary of General Terms for Activity





Your booking does not provide a guarantee of a place on a scheduled activity session.  Adventure.Outside have 48 hours from the time of booking to cancel this booking.  This will only be done in exceptional circumstances. 


Cancellation Policy

In certain circumstances, we may have to cancel a session, e.g. adverse weather conditions. You may be offered an alternative activity at the same time, or the booking may be transferred to another day. If we are unable to offer a satisfactory alternative, your money will be refunded.


If you cancel a booking:

a) If you cancel within 24 hours of booking, but not less than 4 weeks from the date of your activity, a full refund will be issued.  If you cancel within 24 hours of booking, but less than 4 weeks from your chosen activity date no refund will be issued.

b) If you cancel more than 24 hours from time of booking and more than 4 weeks from the day of your activity, a 50% refund will be issued.

c)If you cancel more than 24 hours from time of booking and less than 4 weeks from the date of your adventure, no refund will be issued.


For cancellations due to COVID-19 see section 7.4


We regularly take photos and videos for advertising and social media use.  If you do not wish for your photos to be used in this way you must inform us ahead of your activity.






1. Interpretation

In these terms and conditions (the “terms”) the following words shall have the following meanings:-

”A.O” means Adventure.Outside Limited, a company registered in England under Company Number 15268009, with its registered office at 47 Cleater street, Dalton in Furness, LA158RU.

“Activity” means one of a series of events or actions constituting the adventure.

“Adventure” means the activity or group of activities and events provided by A.O for you, pursuant to these terms;

“Instructor(s)” means the person or persons employed by A.O who is in charge of each individual activity;

“Price” shall mean the sum payable by you to A.O in respect of the adventure pursuant to these terms;

“You and yours” means the person or persons who contracts pursuant to these terms with A.O for the provision of services relating to the adventure.




2. Contract

Upon receipt of your payment, A.O will send you a confirmation of your booking, to the email adress stated in the booking form, accepting your booking and with any further details of the Adventure.

A.O reserves the right to cancel this booking within 24 hours of the time of booking.






3. General Conditions of Booking


3.1. Each participant shall complete and sign a medical form (as set out in clause 3.3 below). If you are under the age of 18, your parent or legal guardian must sign the booking form and medical form on your behalf.



3.2. In the case of group bookings, which for the purposes of these terms shall mean bookings for two or more people, the person signing the booking form shall be deemed to have the authority of the participants for whom the booking is made. The person signing the booking form shall be responsible for ensuring payment for the adventure, as set out in clause 4 below.



3.3. Each participant shall fill in a medical form upon arrival to the venue, even if part of a group booking, as set out in clause 3.2 above. You shall not participate in the adventure unless a medical form, completed truthfully and accurately and signed by you, or if under the age of 18, your parent or legal guardian, has been received by A.O. A.O reserves the right to cancel any bookings if you do not comply with this obligation, or if your medical form discloses any matters, which, in the sole opinion of A.O means that participation in the adventure is not suitable for you.




3.4. If you are suffering from a known medical condition or allergy such as (without prejudice to the generality of the foregoing) angina, asthma, diabetes, epilepsy, dizziness or a heart condition, which might incapacitate you, or you may be pregnant or have recently been discharged from hospital, you should be aware that it might be highly dangerous to participate in adventure activities. If you are in any doubt about fitness for participation, please consult your doctor before applying.




3.5. The following persons will not be allowed to participate in any activity:


a) Anyone under the influence of alcohol or drugs


b) Anyone who is knowingly pregnant


c) Anyone who has had an operation within the past twelve months that through participating could aggravate the object of the operation


d) Anyone undergoing medical treatment for an ailment that may be aggravated, including but not limited to high blood pressure, epilepsy, back problems, neck problems or any heart condition


e) Anyone suffering from any other condition that may be aggravated.


f) Anyone suffering from COVID-19 or symptoms of COVID-19.




3.6. If you are taking prescription drugs, you must present A.O with a doctor’s note stating, in plain language, the condition and the drugs prescribed. You must ensure that you are equipped with the correct drugs and dosage.




3.7. You will be responsible for your own transport to and from the start and finish points of the adventure, unless arranged otherwise with A.O. Any and all car parking fees for participants vehicles to be paid by the participant.




3.8. Any changes to the adventure requested by you may involve an administrative charge of £50.







4. Payment


4.1. Subject to the following provisions of this clause 4, the price for the adventure shall be as specified in the booking form. The sums due are as follows:




4.1.1. The minimum balance for the activity, as stated on the A.O Website, upon submission by you of the booking form;



4.1.2. The remaining balance of the price, where applicable, shall be due no later than four weeks prior to the start date of the adventure. Non-payment of the balance by this date will result in a forfeiture of the minimum balance as stated in clause 4.1.1.




4.1.3. In the period following the adventure an invoice for all further sums due for the adventure shall be issued and payment shall be made within fourteen days of the issue of such invoice.




4.2. Variations to the payment of any other terms contained within these terms may only be made between A.O and you by agreement in writing signed by both parties.




4.3. Any bookings made within four weeks of the start date for the adventure will be paid for in full within 48 hours of submission of the booking form.




4.4. The price shall be varied by any new or additional tax or levy imposed by any lawful authority after the booking form was signed. All such alterations in price will be communicated to you as soon as possible. You will have the right to terminate the agreement if you are unhappy to proceed on the basis of the new price but you will not be entitled to a refund of the minimum balance.




5. Safety


5.1. You agree to comply with the instructions given by your Instructor during the course of any activity in the adventure and to comply fully with any health, safety or fire regulation requirements as may be directed by Instructors. Failure to comply will result in the cancellation of the contract and forfeiture of all sums paid. The consumption of alcohol during an activity is strictly prohibited unless with the express permission of the Instructor.




5.2. Conduct considered by the Instructor to be disruptive, contrary to good order or prejudicial to the interests or the safety of other participants shall result in the immediate exclusion of that participant from the remainder of the activity. At the discretion of A.O the excluded participant may be sent home, and the cost of the remainder of the adventure will be forfeit.




5.3. A.O reserves the right to refuse the participation of any individual in an adventure if, in the opinion of any of the Instructors the participant is deemed to be unable to meet the challenges of that activity for any health or safety reason.




5.4 You agree that in the instance of an emergency rescue or first aid scenario, your A.O Instructor will dynamically assess the situation and may deem it necessary to break any social distancing rule set by the Government.





6. Data Protection


6.1. You agree that in addition to submitting your personal information to A.O for booking purposes:



6.2. A.O will require to process sensitive information about you, in particular in relation to your health. This information will not be shared with third parties and will be used solely for the purposes of ensuring your eligibility to and safety during adventure activities.



6.3. A.O confirm that we will use its best endeavours and adequate security measures to keep confidential your personal details except for the purposes contemplated by this agreement, or when disclosure is required by law.




7. Cancellation of the Activity


7.1. By A.O:


A.O shall be entitled at their sole discretion to cancel the adventure upon notice to you in one or more of the following circumstances:



7.1.1. The closure of areas in which A.O conducts the adventure or any part thereof;



7.1.2. Failure by you to make payment in terms of clause 4.1.1; or




7.1.3. The occurrence of any other circumstances which, in the sole opinion of A.O would lead to either the reputation of A.O being damaged or damage being caused to property of A.O.




7.2. In the event of cancellation in the circumstances set out in clause 7.1.1 A.O will either:


7.2.1. Refund any payments made by you, less any administrative costs incurred; or



7.2.2. Offer you alternative dates for another adventure.




7.2.3. In the event of the activity being called off due to adverse weather or other conditions that could lead to any harm or personal injury being caused to any participants in the adventure activities, A.O will offer an alternate program or an alternate date for your chosen activity where possible. No refund of monies paid will be made. In these circumstances A.O shall not have any further liability to you.



7.3. By you:


7.3.1. In the event that you cancel an adventure less than four weeks before the specified date of the adventure as stated on the booking form, A.O reserves the right to impose the following cancellation rules: If you cancel within 24 hours of booking, but not less than 4 weeks from the date of your activity, no charge will be made. If you cancel withing 24 hours of booking, but less than 4 weeks from your chosen activity date no refund will be issued. If you cancel more than 24 hours from time of booking and more than 4 weeks from the day of your activity, a 50% refund will be issued. If you cancel more than 24 hours from time of booking and less than 4 weeks from the date of your adventure, no refund will be issued.




7.3.2. All intimations of cancellation must be made in writing to A.O and will be effective on the date of actual receipt by A.O.




7.4 Cancellation due to COVID -19:


7.4.1 In the event of the activity being called off due to a change in Government guidelines or policies, A.O will offer the choice of either a voucher to postpone the activity to a time when it is safe to proceed or a full refund. 




7.4.2 In the event that you cancel an adventure due to being symptomatic of COVID-19, or that you have recently been in close contact with someone who has been or is symptomatic of COVID-19, our normal cancellation policies apply. We recommend you take out insurance to cover you in this event.

8. Photography:

8.1 We regularly take photographs and videos for promotional and training purposes. If you wish any member of your group to be excluded, you must inform us in advance of the date of your activity and inform A.O staff on arrival at the Centre.


9. Limitations on liability


9.1. A.O will not accept any responsibility for any items of personal property of you or other participants at the adventure. All items of property are brought entirely at the owner’s risk. The cost of returning lost property if eventually found will be entirely borne by you.

9.2. A.O reserves the right to cancel its agreement with you or to limit its compliance in any way with its obligations as set out in the booking form and these terms, to the extent that it is prevented or delayed in the carrying out of its obligations due to circumstances beyond its reasonable control, including without limitation, accident or breakdown of plant and machinery, acts of god, compliance with any law or governmental order, rule, regulation or direction, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, non-compliance by any sub-contractor or strikes or failure of any service, any of which circumstances shall mean “Force Majeure” in these terms.

9.3. If A.O is prevented or delayed in the performance of its obligations here under by reason of Force Majeure, it shall forthwith serve notice in writing on that effect to you specifying the nature and extent of the circumstances giving rise to Force Majeure, and shall, subject to the service of such notice, have no liability in respect of the performance of such of its obligations as are prevented by the Force Majeure events during the continuance of such events.



9.4. In the event of A.O claiming to be prevented or delayed in performance of its obligations under these terms by reason of Force Majeure, it should use its reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which the agreement with you may be performed despite the continuance of the Force Majeure event.






10. General

10.1. A.O will take reasonable steps to fulfil its obligations in respect of any adventure, in accordance with the details set out in the brochure and these terms, to the best of its ability, but if unable to do so, A.O reserves the right to provide an alternative service of an equivalent standard at no additional cost to you.

10.2. If any provision of these terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and the remainder of the provision in question will not be affected

Further Notes:

1. While A.O takes all possible steps to ensure the safety of all participants in its adventures, you should understand that all outdoor activities present an element of risk to the participant. A.O has a rigorous risk assessment and set of operating procedures which are designed to minimise risk, but participants are advised that it is not possible to control all factors, especially those dependent on nature. Adventure activities are also likely to subject participants to getting wet and / or dirty and occasionally an element of discomfort.




2. Your safety is of paramount importance to A.O and we endeavour to use all the latest equipment, methods and experienced instructors to ensure maximum safety at all times. Instructors holding as a minimum, the certificate required by the governing body of the particular activity, as well as a first aid certificate, will facilitate all adventure activities.



Policy updated 01.12.23

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